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15 Best Virtual Phone System For Small Business 2020

We are now in the 21st century, and you are stuck with your old phone setup for making business calls. That is okay, as many don’t know better options. So, we are here with the best virtual phone system for small business that can help your business grow unconditionally.

If you are tired of wires, costly server maintenance, and additional fees, you should consider having a virtual phone system. Over the internet and a cloud server, you will be able to manage your business calls no matter where you are in the world. You will only need your laptop or your mobile device and an internet connection.

15 Best Virtual Phone System For Small Business 2020

For many, multi-line phone systems for small businesses are still a thing, but they are slowly turning to a better solution. Let’s see the review of the top 15 virtual phone systems.

1. UniTel Voice

From a lot of entrepreneurs and professionals, UniTel Voice got very positive reviews. With their amazing support, many businesses have switched from analog phone systems to this best virtual phone system.

best virtual phone system for small business

Service Features

  • You will be able to get a toll-free number for your business, which will increase your reputation among the customers.
  • Your business will have different numbers with different local area codes, which will ensure a strong local presence.
  • UniTel Voice will let you handle unlimited calls every month, which is vital for your business to grow without extra financial pressure.
  • For different departments in your organization, you can assign different extension numbers along with other standard phone features.
  • Sign in to your online account in UniTel Voice, and you will be able to manage everything from anywhere in the world.

Available Plans in Short

  • The first one is the basic package named ‘Start-Up’ that comes with 1 number, 500 minutes, and 1 to 3 users.
  • The second one is the most popular ‘Unlimited’ package that comes with 1 number, unlimited minutes, and unlimited users.
  • The last one is the ‘Office’ package that comes with 1 number, unlimited minutes, 1 to 5 users, and a softphone or physical phone allowance.

Please know the latest plan pricing and choose according to your needs.

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2. Grasshopper

You can consider Grasshopper phone system as one of the best virtual phone systems for small business. Many top companies take services from them, and they are featured in some of the top news media.

Service Features

  • Other than the toll-free numbers, you will be able to get started with a virtual number for your business almost immediately after subscription.
  • Based on plans, you will be able to take extensions and purchase add-ons for your business’s convenience.
  • You won’t have to sign a contract because this is a prepaid phone service.
  • By paying separately, you will be able to make international calls, and the rate will vary according to locations.
  • Grasshopper offers all phone features that one expects from a traditional PBX or VoIP system.

Available Plans in Short

  • The first one is the package for entrepreneurs named ‘Solo’ that comes with 1 number, 3 extensions, and unlimited minutes.
  • The second one is the most popular ‘Partner’ package that comes with 3 numbers, 6 extensions, and unlimited minutes.
  • The last one is the Small Business package that comes with 5 numbers, unlimited minutes, and unlimited extensions.

Please know the latest plan pricing and start a free trial if you are hesitant about deciding on Grasshopper’s service.

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3. Freedom Voice

As the name suggests, the company aims to ensure the freedom of your voice. There are a lot of start-ups that can’t afford a business phone system, but it is necessary for growth. That is where Freedom Voice systems comes into play. Let’s see the features of their service and decide.

best virtual phone system for small business

Service Features

  • Whether you use Android or iOS, you will be able to manage your calls via its app.
  • The service won’t require hardware, but you can have a land phone is you want.
  • You will be able to continue using your existing phone number for your convenience.
  • It will allow you to set different business hours and manage calls from anywhere.
  • Freedom Voice offers all phone features that one expects from a traditional PBX or VoIP system.

Available Plans in Short

  • The first one is the basic package named ‘Start’ that comes with 1 number, and 400 minutes.
  • The second one is the most popular ‘Edge’ package that comes with 1 number and 1200 minutes.
  • The last one is the ‘Max’ package that comes with 1 number and unlimited minutes.

Please know the latest plan pricing and get a premium phone number today.

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You may explore Top 7 Office Phone Systems For Small Business

You might consider too 7 Best Panasonic Small Business Phone Systems

4. My Operator

A virtual phone system for small business is slowly becoming the trend that is practical in every way. My Operator is trying their best to grab the attention of the entrepreneurs. So, you can check out their services as they are focusing more on customer satisfaction than profit.

best virtual phone system for small business

Service Features

  • You can try their services risk-free as they promise a 30-day money-back guarantee.
  • From your account, you can choose different plans as your business grows.
  • With the help of the customer support team, you can port-in your current number.
  • It gives both office IVR and cloud call-center services for every possible solution.
  • My Operator offers all phone features that one expects from a traditional PBX or VoIP system.

Available Plans in Short

  • They have 2 options where the first one is for getting a local number, which includes 400 minutes, IVR solution, call recording, and call tracking features.
  • Another one is for getting a toll-free number, which includes 400 minutes, IVR solution, call recording, and call tracking features.

Please know the latest plan pricing, and you can start taking their limited time demo service before the final decision.

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5. Talkroute

Would you consider a company’s service that is being around for years and trusted by thousands of Businesses? We don’t see any reason not to, and that is why Talkroute virtual phone system has made it to our list.

Service Features

  • With their pro plan, you will be able to get your monthly call analytics.
  • Talkroute will allow you to bring your existing phone number to their network.
  • As the plans are prepaid and paid monthly, you will not need to sign a contract.
  • The Pro service will give you a company directory feature for supporting countless clients.
  • Talkroute offers all phone features that one expects from a traditional PBX or VoIP system.

Available Plans in Short

  • The first one is the package for entrepreneurs named ‘Basic’ that comes with 1 number, unlimited minutes, 500 text messages, 1 user, and many more features.
  • The second one is the most popular ‘Plus’ package that comes with 2 numbers, unlimited minutes and text messages, 3 users, and many more features.
  • The last one is the ‘Pro’ package that comes with 3 numbers, unlimited minutes and text messages, 10 users, and many more features.

Please know the latest plan pricing along with available and necessary add-ons to replace your old phone system.

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6. Vonage

For the best PBX for small businesses, you won’t have to put hours into research. Vonage is a strong brand in the virtual phone industry, and a lot of professionals love its services.

best virtual phone system for small business

Service Features

  • They are a US-based company, and you will get online tech support anytime.
  • To keep your business’s reputation intact, they ensure almost 100% uptime.
  • You won’t need a desk set to manage calls and take the benefit of their features.
  • It will give you a call recording feature with voicemail support.
  • Vonage business phones offers all phone features that one expects from a traditional PBX or VoIP system.

Available Plans in Short

  • The first one is the package for new businesses named ‘Mobile’ that comes with 1 number, unlimited call and minutes, management through apps, and many more features.
  • The second one is the most popular ‘Premium’ package that comes with 1 number, unlimited calls and minutes, management through apps, up to 100 people video conferencing, and many more features.
  • The last one is the ‘Advanced’ package that comes with 1 number, unlimited calls and minutes, management through apps, conferencing, call recording, voicemail, and many more features.

Please know the latest plan pricing, and the benefit of choosing Vonage is that you will not have to lose your existing phone number.

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7. RingCentral

We looked a lot for the best virtual phone system for small business and came up with some companies. RingCentral is one of them as you will get benefits, not like others from their mobile app. So, let’s check their phone plans and pricing to make a decision.

Best virtual phone system for small business

Service Features

  • RingCentral rents desk phone in case you want some and don’t want to spend much.
  • The mobile app will allow you to manage your official phone number from anywhere anytime.
  • With a good internet connection, you will get HD audio call quality.
  • Integrated apps and features will make team collaboration effortless.
  • RingCentral phone offers all phone features that one expects from a traditional PBX or VoIP system.

Available Plans in Short

  • The first one is the package for small businesses named ‘Essentials’ that comes with 1 number, unlimited calls, up to 20 users, 100 minutes for your toll-free number, and Voicemail-to-text features.
  • The second package is called ‘Standard’ that comes with unlimited users, unlimited calls within the US and Canada, 4 people video conferencing, and other features of the previous one.
  • The third one is the most popular ‘Premium’ package that comes with all the features from the previous package along with 2500 minutes for a toll-free number and automatic call recording.
  • The last one is the ‘Ultimate’ package that comes with all the features from the previous package along with 10000 minutes for a toll-free number.

Please know the latest plan pricing and other add-ons. Altogether, you will be able to get exactly what you need for your business.

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8. Call Hippo

This is another one of the best virtual office phone systems that are affordable by small businesses. Call Hippo is unique as it offers a lot of CRM integrations so that you can efficiently manage your team online.

Service Features

  • For any of their services, you will be able to use the softphone feature in any device.
  • It rings all the devices that you are logged-in, which reduces the chances of missing a call.
  • You will be able to stay connected globally with CallHippo’s international service.
  • With a lot of CRM integrations, you will be able to manage a team efficiently.
  • Call Hippo offers all phone features that one expects from a traditional PBX or VoIP system.

Available Plans in Short

  • Its Basic package is entirely free and designed for one user. The plan offers a number, SMS, voicemail, free integration, and many more.
  • After that, the Bronze package offers all from the Basic along with call recording, opening hour configuration, SMS and voicemail, welcome message, and call queuing.
  • Next, the Silver package contains all from the Bronze along with a free number, free incoming call transfer, voicemail, and many more that you can find from the link below.
  • Finally, the Platinum package comes with all Silver package features along with additional credit limit, external SIP phone, after call work, 3-way calling, and multilingual IVR.

If you want a plan with more features and benefits, you can go for the customization Enterprise solution. Also, check for the latest pricing of the plans that you need.

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9. eReceptionist

eReceptionist will provide the service of a receptionist with call management features virtually. What we mean is that you will not require a receptionist to manage your calls because of their all-rounder features.

Service Features

  • For the immediate phone system setup, they offer VIP setup and support.
  • You can choose any capable device to set up your account and manage calls.
  • With the eVoice extension, you will be able to check your voicemails quickly.
  • The setup process is very easy, and the support team will guide you through the process.
  • This virtual receptionist service offers all phone features that one expects from a traditional PBX or VoIP system.

Available Plans in Short

  • The Start-up plan includes 350 landline or mobile minutes and 2 users. Before your payment month begins, you can start a 30-day free trial.
  • After that, it offers the most popular Start-up + plan that includes 750 landline or mobile minutes and 4 users. You can also get a free trial here.
  • Finally, the Scaleup plan includes 1600 landline or mobile minutes and 6 users, along with a free trial month.

Check all the latest pricing and other benefits of the plans where you will even find pay as you go offers. It will give you better functionalities to do business in a better way.

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10. Phone.com

With a great domain name, the company aims to provide a world-wide virtual phone service that no other can challenge. They are making steady progress, and you can rely on them too.

Service Features

  • With the mobile app, you will be able to manage your account as well as all call-related features.
  • Against a business phone number, it will allow you to have multiple extensions.
  • You won’t have to lose your current number or the existing business contacts.
  • This is an international service, and you will be able to talk abroad easily.
  • com offers all phone features that one expects from a traditional PBX or VoIP system.

Available Plans in Short

  • Firstly, subscribing to the Base package will give you 300 minutes per month, 1 local or toll-free number, unlimited user extensions, 5000 text messages, and more.
  • The next plan is called Plus, and you will get all the features as above along with 2 local or toll-free numbers, and 10000 text messages.
  • The last one is the Pro package that comes with the features of the previous plans along with 1000 monthly minutes, 3 local or toll-free numbers, 20000 text messages, and more.

There is a Pay per Minute pricing for all 3 plans as well as an unlimited pricing option. Check those in detail and choose as you see fit for your business.

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11. Callture

If you are running solo and need a professional or official phone number to grow your business, Callture might be the best virtual business phone service option for you. Several companies are offering a free trial, and you should decide after risk-free testing.

best virtual phone system for small business

Service Features

  • To increase the reputation of your company, you will be able to get a toll-free number from Callture.
  • They are also capable of providing local numbers, which will ensure your active presence in the local community.
  • With almost 100% uptime, your clients will never get your number offline.
  • You can set your custom greetings, which will improve your business’s caring image.
  • Callture offers all phone features that one expects from a traditional PBX or VoIP system.

Available Plans in Short

  • The plans are divided based on the number of users. As the number of users will increase, you will get more features unlocked. The pricings may seem expensive, but you will get unlimited incoming and outgoing calls and internet Fax in all packages.

You can check the latest plan pricing , where Callture is also offering devices if you have nothing to start your business.

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12. CloudPhone

According to our experience and countless reviews, CloudPhone is the best virtual phone system for small businesses. You can argue with us, but we have decided to consider some factors and to compare them with other services. So, the best pick may differ because of different business requirements.

Service Features

  • With their management portal, you will save time and manage calls more efficiently.
  • The virtual receptionist will keep your clients happy about your service.
  • The toll-free numbers will give your clients a premium feel about your services.
  • With its professional greetings feature, you will be one step ahead of your competitors.
  • CloudPhone small business phone system offers all phone features that one expects from a traditional PBX or VoIP system.

Available Plans in Short

  • The Basic plan comes with 1 number, 2 extensions, 1 virtual receptionist, and many more benefits.
  • Adding a little bit more money, you can get 3 numbers, 6 extensions, 2 virtual receptionists, conferencing, a business hour setting, and many more features in the Professional plan.
  • Lastly, the package called Small Business will give you a maximum of 10 numbers, unlimited extensions, unlimited virtual receptionist, call recording, custom greetings, and many more features.

After knowing the latest pricing and other benefits, we are sure that you will choose a package and won’t regret it afterward.

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13. MightyCall

MightyCall will be your partner for growing your business unconditionally. High-definition and uninterrupted call quality are important for businesses, and that is what you will get from this company.

best virtual phone system for small business

Service Features

  • With no long term contract and 30-day money-back guarantee, you can test their virtual phone system without any risk.
  • Depending on the device and internet connection, you will get HD call quality.
  • The features are designed in a way that is convenient for businesses regardless of their size, and the number of employees.
  • You will never miss an urgent call due to downtime or other call management issues.
  • MightyCall virtual phone offers all phone features that one expects from a traditional PBX or VoIP system.

Available Plans in Short

  • The Basic plan comes with 1000 minutes, 2 toll-free or local numbers, and a contact book with 10 clients, and unlimited users.
  • The Standard plan will give you unlimited minutes, 5 toll-free or local numbers, unlimited contact storage, and users, call recording, and many more features.
  • Finally, the Ultimate plan will give you everything of the Standard package along with 10 toll-free or local numbers and API facilities.

You can check the latest pricing and subscribe without any payment today because MightyCall offers 7 days free trial of any package.

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14. Nextiva

Nextiva is a leading name in this industry as they have provided VIP services to all of their customers throughout the years. The reputation hasn’t been built in a day, and you can rely on them with your business’s calls.

Service Features

  • The online support team will help you in every step for getting their service matching your requirements.
  • You can opt for VoIP call services in the easiest way possible so that you can communicate with the latest technologies.
  • The call servers are highly reliable, ensuring 0% downtime.
  • They also offer affordable SIP Trunking, which will help you grow your business.
  • Nextiva phones offers all phone features that one expects from a traditional PBX or VoIP system.

Available Plans in Short

  • The plans start with the Basic plan, which allows unlimited calls, auto attendant, free local or toll-free number, text messaging, and many more.
  • After that, you will get all the features of the Basic plan on the Pro package along with the Nextiva app support, custom greetings, and unlimited conference calls.
  • Lastly, the Enterprise package will include all the features mentioned above, along with call recording, voice analytics, and a lot of other features.

Depending on the number of users, their current pricing changes and check Nextiva because you will get some unique features from the plans.

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15. Dialpad

Dialpad is also considered one of the best virtual phone systems for small business. If you don’t believe our words, you can check their plans and opt for a free trial period. After the live experience, we are sure that you will agree with us.

best virtual phone system for small business

Service Features

  • You can use a softphone, mobile app, or desk phone to manage your business calls.
  • As it is an international service, you will be able to call outside the US which will help you grow your business.
  • With a little cost, you will be able to add multiple toll-free numbers in your account.
  • There will be no long-term contract needed as this is a prepaid phone service.
  • Dialpad voip phone system offers all phone features that one expects from a traditional PBX or VoIP system.

Available Plans in Short

  • For small businesses or entrepreneurs, the Standard package comes with unlimited calls and texts and hassle-free account management.
  • Most businesses choose their Pro plan that includes all Standard plan features as well as local number support in more than 50 countries, all-time phone support, and many other features.
  • Lastly, you will be able to get almost any feature you want, even customized ones, as per your business’s requirements in their Enterprise package.

Some companies are offering a 7-days free trial period where Dialpad is offering you 14-days, and you will want to continue with their current pricing after the free service.

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Verdict

It is still somehow convenient to choose the best multi-line phone system for small business. But slowly, entrepreneurs are adopting more flexible ways of managing their business calls regardless of their location. So, going for the best virtual phone system for small businesses will soon be the wisest decision of all. We recommend that you can choose one from above, but CloudPhone might be better in some cases.

About the author

Rony Jahid

Myself Rony Jahid, most struggling manager of ResetTips, an ex full time top freelancer at (freelancer.com). A part time blogger and an affiliate marketer on various platform, who still runs after his goal.

## Hobby or you can say bad habit, invest into calculated risk. #Ronyjahid




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