How To Get Assurance Wireless Phone Replacement

Mobile phones are an indispensable part of our life. But, this small device can be stolen, lost, or broken easily if you aren’t careful. You need a replacement in this case.

It also can be that your mobile is now old and needs replacement. Here’s the guide on how to get assurance wireless phone replacement.

But, if you are sure that your phone is lost or stolen, then contact the Assurance Wireless customer service team and ask them to hold your service. You can expect the best result from the customer support team. Then, you can go and apply for a replacement phone.

After your phone service gets suspended, no one will be able to use your SIM card and remaining balance. And you can continue with the service, and your remaining balance will be shifted to replacement without any charge.

How To Get Assurance Wireless Phone Replacement

Taking the first step of calling the Assurance Wireless customer support team and explaining to them your situation that you lost, broke your phone, you can apply for the Assurance wireless replacement phone.

Assurance Wireless lets you apply for Assurance wireless replacement phone online, following the steps:

  • Visit Virgin Mobile’s website, and log in to your account.
  • An application form will show up, and enter your ZIP code.
  • After filling out the application form with the required details, submit the form through email.
  • You also send the form through fax and by phone. Or, you can download and print the form, fill it up, and send it through mail physically.
  • Keep in mind it will take some time to get the replacement. So, you have to wait patiently.

How to activate assurance wireless replacement phone

The activation process of the replacement phone and the new phones are the same. Following the steps below, you can activate your assurance wireless replacement phone online:

How To Get Assurance Wireless Phone Replacement

Step 1: Firstly, after receiving the phone from Assurance Wireless, take the phone; press and hold its power button to connect the phone with the Assurance Wireless network and check the updates. And, the phone will turn off.

Step 2: Now, turn the mobile phone on, and once it turns on, it will ask for customizing it. You can set the customization on your own or can just skip it and complete the next step first.

Step 3: Dial 611 and follow the instructions you get from them.

Step 4: You may be asked for your Assurance Wireless account PIN, which is printed on the top of the approval letter during the process. Once you are done with everything, submit it.

After activation of your replacement phone, both your phone number and account balance will be transferred to your phone. After confirming, let the phone finish all the updates.

If you are having issues while activating the phone, make sure to contact Assurance wireless customer care, they will help you where you are stuck.

How do I get Assurance wireless sim card replacement

Deactivating your SIM card is the first step to take when you lose, or someone steals your SIM card. After that, you can proceed with the replacement. If not, someone might misuse your SIM card, and you would be required to bear the consequences.

Here are the steps to follow for your Assurance wireless sim card replacement:

Step 1: Call the customer service team of Assurance Wireless. As I said before, if your SIM Card is lost, make sure to turn off the SIM.

This way, no unexpected usage will occur. You can also go to the nearest customer service store, where they provide a replacement SIM. Ask the customer service for the location.

Step 2: Decide the way you want to receive the SIM card. It can be delivered through mail or can be collected from a nearby retail store. If you can visit a retail store, they will help you with the other procedure.

Step 3: Now, it’s time to order a replacement SIM card. Assurance Wireless replacement SIMs must be programmed by the provider with your previous phone number, user information, and network settings.

Step 4: You will get your replacement SIM card in a few days. Place the SIM card in the right place of your phone, and you are good to go.

What is the assurance wireless phone replacement fee

Assurance Wireless charges a $20 replacement fee if you ask for replacement through customer service. On top, you need to bear the cost of shipping. And depending on your account balance, the charge can vary a little.

After reporting the issue with your Assurance Wireless phone, the company will suspend your phone service. And, with a $20 replacement fee, they will send a replacement. The replacement will be shipped within 24 hours after your payment.

What is the assurance wireless phone replacement number

If your Assurance Wireless phone is stolen or lost, you should immediately call 1-888-321-5880. They will first turn off your mobile service and then proceed with the replacement process. Even for any kind of help, simply call on that number.

How to Assurance wireless phone replacement Verizon

Verizon users can’t replace them with Assurance Wireless. The Assurance Wireless phone won’t aren’t compatible with any other carriers. So, you won’t be able to use the phone with another carrier’s SIM.

As Assurance Wireless offers free phones, they are actually non-transferable to others. Only qualifying individuals who participate in the free government phone are eligible for the free phone.

What If My Replaced Assurance Wireless Phone doesn’t Work?

Your phone may have stopped operating correctly, become highly sluggish, or just specific functionalities no longer work, or it may be entirely unresponsive or damaged. In any event, you must get your phone repaired or replaced.

Because Assurance Wireless is a subsidiary of Virgin Mobile, it adheres to the same Return Policy (a.k.a. Satisfaction Guarantee).

A one-year guarantee offered by the phone manufacturer, not by Assurance Wireless, covers all new smartphones. The standard warranty should cover the repair or offer you a free replacement phone if the phone breaks down inside the first year.

One Year Replacement Policy for New Phones

  • According to the policy, you can If you get malfunctioning equipment, you are entitled to a replacement within the first year.
  • However, in order to replace your phone, you must be able to establish the date of purchase and produce a receipt.
  • The warranty may only be invoked by the owner and is not transferable under any circumstances.

Things are quite case-sensitive when it is about the first year warranty, so call Assurance Wireless service at 1-888-321-5880 as soon as the problem arises.

You can also go to a local Assurance Wireless salesperson for more assistance. They will offer you more specific instructions.

Can You Replace Assurance Wireless Phone Without Customer Service

Assurance will always do everything possible to assist you in replacing your phone. In certain circumstances, they may provide you with a free new phone, but you may have to pay a little price in others.

How To Get Assurance Wireless Phone Replacement

If you had insurance on your phone before the occurrence, you could file a phone replacement complaint with your insurance company. If you don’t have phone insurance, Assurance wireless is your only option.

In either situation, you should always submit your claim to Assurance Wireless first and listen to their advice. Simply call the Assurance customer service line at 1-888-321-5880 and describe your problem.

Some firms will assist you in filing a claim, tracking it, and keeping an eye on it throughout the process. Asurion is the top firm covering this most professional and is extremely user-friendly for an internet user. is another alternative; however, they, too, use Asurion’s technology.

These firms allow you to visit their website, choose your provider (they cover a large range of carriers, although certain smaller ones may be excluded), and file your claim. Their site allows you to track the development of your claim.

This procedure may be effective in some situations if you believe your supplier is breaking your rights and refusing to honor guarantees.

However, if you do not have any extra insurance on your phone and your warranty has expired, filing a claim through such websites will not help you obtain an Assurance replacement phone.

So don’t even think about using them to attempt to acquire a replacement phone in circumstances when you know you aren’t entitled to one.

What replacement phone assurance wireless offer?

Replacement phones, upgraded phones, and new phones are all the same. Following the few best phones you can choose as a replacement –

1. Samsung Galaxy S20 FE

Samsung Galaxy S20 FE is among the best in Assurance Wireless replacement phones, and it comes with a US version and a Pro-Grade camera with Night Mode.

It boasts superb high-power lenses and a 30X Space Zoom for zooming. It comes with 128GB of internal storage and 8GB of RAM. It has 5G connectivity and a long-lasting battery, but it lacks wireless charging and expandable storage.

2. Nokia 7.2

The Nokia 7.2 features a 6.3-inch display as well as three back cameras: 48MP Ultra-Wide, 8MP portrait, and 5MP advanced low-light. The front-facing selfie camera has a resolution of 20MP and shoots amazing images.

The battery capacity is 3500 mAh, and it is powered by a Qualcomm Snapdragon 660 CPU. The phone is an Android 9.0 device with a Biometric face unlock function for additional security. The Nokia 7.2 offers 128GB of internal storage, 4GB of RAM, and extendable storage of up to 512GB.

3. Motorola Moto G9 Plus

This Motorola Moto G9 Plus phone features a 6.84-inch screen with a resolution of 2400 x 1080 pixels. The G9 is powered by an octa-core Qualcomm Snapdragon 730 CPU and features three back cameras, 64MP+8MP+2MP, as well as a front-facing selfie camera with a resolution of 16MP.

The 5000 mAH battery can power the device for 48 hours on a single charge. The G9 offers 128GB of internal storage and 4GB of RAM, with a maximum expandable capacity of 512GB.

4. LG V50

LG V50 phone features a 6.4-inch screen with a resolution of 3120 x 1440 pixels. This new phone is powered by an octa-core Qualcomm Snapdragon 855 processor and runs Android 9. It has a 12MP primary camera, a 16MP secondary camera, and a 12MP third camera. The front camera has two resolutions: 8MP and 5MP.

It includes a 4000 mAh battery, 128GB internal storage, and 8GB RAM, which can be expanded up to 2TB using a Micro SD card. With an IP68 rating and a long-lasting battery, the LG V50 is dust and water-resistant.

How do I get an assurance wireless phone replacement AT&T

As I said earlier, Assurance Wireless doesn’t allow transfers to other providers. So, if you want to transfer to AT&T, you have to take a new mobile phone, along with a SIM card and phone number.

How to get assurance wireless phone replacement sprint

Similarly, even though Sprint and Assurance Wireless have the same parent company, you won’t be able to transfer. The main reason is that Assurance wireless offers free phones under the LifeLine program.

How To Get Free Assurance Wireless Phone Free

Assurance Wireless offers free phones under the Lifeline program. If your household is qualified for the program, you can get a free phone upon applying for it. Moreover, Assurance also provides accessible monthly data, calls, and messages.

Lifeline program offers free phones to low-income household members. It is a joint program between the Federal Communications Commission (FCC) and several wireless companies, like Assurance Wireless. Besides the free phone, you can also get a $9.25 discount.


Even if you work and your income is below the federal poverty level, you may be eligible for a government phone. Participation in government-aided programs and income levels determine eligibility for this offer.

If your total family income is at or below 135% of the federal poverty level, you are eligible for the free phone. Besides, if you are enjoying benefits from any other Federal Communications Commission (FCC) program, you are also qualified.

Application Process

Assurance Wireless will not charge you any connection fees, yearly contracts, deposits, or monthly subscription costs if you qualify for a free cell phone. You must, however, comply with the yearly certification requirement for continued operation.

To enroll in Assurance Wireless free phone, browse to the company’s website, obtain an application form or contact 1-888-321-5880 to request that an application be mailed to you.

Furthermore, your application must contain any required evidence, such as proof of income or confirmation of participation in any government-aided program. You will be notified through email or conventional mail by Assurance Wireless if you are authorized.

Required Documents

Before going to apply online, you should keep all the necessary documents near you. The documents you will require in this process are:

  • Proof of your income – recent payroll stubs, a letter for social services, or w-2 statement.
  • Proof from the program you are participating in – a letter of appreciation or reward document.
  • Social Security number.
  • Divorce or child support document.
  • Your last year’s federal or state income tax return.

Final Verdict

Smartphones are small and agile; they can be stolen, lost, and broken. But, thanks to excellent customer service, even if anything happens to your Assurance Wireless, you can just ask for a replacement.

But, be sure to call customer service and immediately deactivate your phone number after you confirm your suspicion.