Why Do You Need Assurance Wireless Phone Upgrade (2023 Guide)

What does Assurance Wireless Phone Upgrade mean?
Assurance Wireless offers low-cost phone service and wireless plans to address the needs of government aid recipients. People who belong to a certain income bracket can avail of Assurance Wireless services.

On the other hand, an upgrade means that you will be replacing your current Assurance Wireless phone with a better-quality smartphone. A replacement or an upgrade can be due to loss, theft, or you want to get a brand-new model to replace an old and outdated one.

Why do I need to upgrade to the Assurance Wireless Phone?

An Assurance Wireless phone will let you communicate with your family and friends most reliably and efficiently. Most updated Assurance Wireless mobile phones can be LTE or 4G wireless connectivity; therefore, you will get improved speeds and connectivity whether you call, text, or use the web.

You can call your friends and loved ones or text them unlimitedly, depending on the plan you are eligible for.

Updated Assurance Wireless compatible phones can provide fast, reliable, and easy access to the internet. Most of the compatible phones will provide you easy and worry-free access to your mail, social media, and the use of apps for music, movies, banking, and other services.

If you have not upgraded your phone yet, then this is the time to do it.

How to upgrade Assurance Wireless Phone

Updating Assurance Wireless phones is get-at-able, and you require entering into Assurance Wireless authorized website first of all. Following this, you have to pass to the page entitled “My Account” and log into your account. Subsequently, pursue the process that hovers on the screen.

After outlining according to the on-screen instructions, you need to apply for an upgraded phone which will direct you to contact Assurance Wireless support or customer Service. If you get ratified for a device upgrade, you can verify your eligibility by reaching customer care at 1-888-321-5880.

From basic Assurance Wireless Phones to an upgraded smartphone

There are so many reasons why you need an upgrade. If you are still using a basic phone from Assurance Wireless that the network sent you when you initially signed up for an account, then there’s no reason not to upgrade now.

Assurance Wireless Phone Upgrade

There is no doubt that smartphones have better functionality compared to basic smartphones. Smartphones can do more than basic phones and have updated features that are being upgraded from time to time.

If you are still in doubt, check out phone user guides on the Assurance Wireless page and see how many improvements smartphones have compared to basic units.

Although some basic phones can access the web so you can perform simple searches, check your mail or use social media, smartphones are no doubt better at doing all these.

Basic phones may have outdated browsers which may not be supported by most websites and browsing platforms, rendering these phones inefficient in checking the web.

That provided made the Lifeline program to prove low-income American households a means to have access to vital communication systems, especially in emergencies. But modern communications have become far better than just calling and texting, which are what very basic phones can do.

From basic Assurance Wireless Phones to an upgraded smartphone

Once you have an Assurance Wireless smartphone, you can use apps and websites that let you communicate without consuming your voice or text messaging allowance.

With additional communication channels, you will have a higher chance of getting to someone if you need help. In the same manner, your loved ones can also reach you better and faster.

Still, there are more uses of a smartphone that are not present in a basic phone.

Use your smartphone to find your way

Most smartphones are equipped with a map app that will let you find any business or place wherever you are. You don’t need to use a paper map anymore or call and text your friend to find where you need to go.

The map service is available for almost any location around the world and is regularly updated. You will be able to find parks, offices, schools, malls, restaurants, and even homes. Can use maps while commuting, driving, walking, or using other commuter services like trains, buses, and taxis.

Use your smartphone to search for businesses

A smartphone comes with a browsing service, so you can easily locate any business or office. Whether you are trying to find a company for employment or anything else, your phone is the key to finding information like the address, phone number, website, owner, and other essential information.

Use your smartphone to look for professional services

New in the neighborhood? It’s tough to find help if you don’t know anyone, but you can easily locate professional contractors nearby with your upgraded Assurance Wireless smartphone. You can look for carpenters, electricians, plumbers, and mechanics with just one swipe.

Use your smartphone to listen to music

Although a basic phone comes with a music player and FM radio, a smartphone takes music enjoyment further with online radio, music videos, and other music sites and apps.

This is because smartphones have larger file storage space plus upgradable memory card storage, you can download and record music and store these in your phone to create a playlist.

Use your smartphone to watch videos

Basic phones cannot show online videos, only videos that you have recorded on your own. A smartphone is competent, and with a wider and clearer screen, you will be able to enjoy videos compared to just looking at a small screen with poor video capabilities.

Use your smartphone to play games

Young smartphone owners will surely love to play games available on the smartphone platform. Although not all games are available, there are some great titles too. You can play online or offline and even buy games or play for free. You cannot do this if you are only using a basic phone.

Assurance Wireless offers data plans now. And while these may look a little expensive compared to basic phone plans, paying for this additional cost is worth it.

How to Upgrade

If you consider upgrading your current Assurance Wireless phone, then the first step is to visit their website and check out “My Account.” You can also call their customer service line at 1-888-321-5880 to check if you qualify for an Assurance Wireless phone upgrade or to see if you can upgrade your basic phone to a better smartphone.

Assurance Wireless Phone Upgrade – Complete Guide

Take note of some California-specific rules regarding Assurance Wireless Phone upgrades:

California-specific Terms

The Assurance Wireless website has specific rules about upgrades for their subscribers in California. Therefore, it may be safe to say that Assurance Wireless phone upgrades are basically for their California clients.

Basic feature phone to a smartphone

Assurance Wireless phone upgrades are only possible for California customers who own a basic feature phone (such as the ALCATEL ONETOUCH Cinch and the Kyocera Jax). An upgrade means you will be switching from a basic phone to a smartphone.

Smartphone to a better smartphone

If you have an Assurance Wireless smartphone and already upgraded to a better smartphone model, you can no longer upgrade to or swap with a different Assurance Wireless smartphone. The solution is you can use a different smartphone compatible with Assurance Wireless.

This is at your expense and will not be recorded by Assurance Wireless. If you are using a new phone, your phone’s warranty depends on the manufacturer and not on Assurance Wireless.

What do you need to do after upgrading?

Once you receive your new Android smartphone from Assurance Wireless, your upgrade phone will need to activate to start using it right away.

Make sure to do this immediately right after you get your phone so you can check if there are any problems, or concerns about your phone (technical concerns like a broken screen, improperly working batteries, charger not working, etc.). Should address any defects or problems right away by calling Assurance Wireless or visiting any of their offices.

You can also visit their website to get more information. Create an account and log in. On the “Account Overview” page, find the tab that says “I want to….” From there, select “Swap Phones.” You will be asked to enter some information like the ESN/MEID of your current phone. You will find this number under the battery after removing the phone cover.

Choose the California Freedom Plan for Android and Smartphones option. After this, you are ready to use your phone. But if you prefer a customer service agent to activate your phone for you, call their hotline.

Your new upgraded phone comes with a one-year warranty from the original equipment manufacturer. If your phone experiences some malfunction or needs some repairs, call us at 1-888-321-5880 and provide a similar replacement phone. The replacement model may not be the exact model of the original device.

Using your own phone

For some reason, if you don’t want to use the smartphone models that are capable of Assurance Wireless services, or you want to use your own smartphone, then you may still make an upgrade.

This is what networks call their BYO or bring your own phone upgrade. Instead of using Assurance Wireless using their current phone lineup, you will be using your own smartphone instead. Here are some important things to consider before taking advantage of a BYO service.

Using your own phone

Make sure that the phone that you wish to use is compatible with Assurance Wireless. Some international phone models or phone brands from overseas may not be compatible. If you are unsure, call Assurance Wireless or visit any of their offices in your location.

Frequently Asked Questions

If you still have any queries about the Assurance wireless phone upgrade then check the following FAQ section, and you’ll get most of the answers to your queries.

Is it possible to use a Virgin Mobile PayLo phone with an Assurance Wireless account?

Virgin PayLo customers have top-of-the-line smartphones. According to Assurance, you may use virgin Mobile phones other than the primary handset Jax by Kyocera with an Assurance Wireless account.

But for the best customer experience, you must use the handset sent to you by Assurance Wireless. They may provide a different model phone to new Assurance Wireless customers due to availability.

Are Virgin Mobile phones compatible with my Assurance Wireless account?

If you have Virgin Mobile phones, you may use these to work with the Assurance Wireless account; however, some phones are not covered. Take note that the Party Animal, Super Model, Blackberry®, and Android™ may not work.

The best way to find out is to contact Assurance Wireless directly. And for the best customer experience, you must use only the handset sent to you by Assurance Wireless.

Are Blackberry phones compatible with an Assurance Wireless account?

There are many people on Blackberry phones who are asking if these can be used with Assurance Wireless. Sadly, you can’t use the Blackberry data platform with the Assurance Wireless service.

Can I use an Android phone with an Assurance Wireless account?

No, Can’t use an Android phone with an Assurance Wireless account. You may need to refer to the Assurance Wireless page to find the latest phone models covered by their services.

How about an iPhone with an Assurance Wireless account?

You can’t use the iPhone data platform with an Assurance Wireless account. There are no updates on when this trendy phone will be available under Assurance Wireless.

How about an iPhone with an Assurance Wireless account?

Assurance Wireless contact information

Talking to an Assurance Wireless representative is the best way to get answers. Aside from asking about their wireless phone upgrade, you can also ask about their plans, your account, and technical help. Here are their contact details: 

Assurance Wireless
P.O. Box 686
Parsippany, NJ 07054



Final Verdict

If you are looking for a better and more affordable way to connect with your family and friends anywhere, then you must check out what Assurance Wireless has to offer. And whether you have an old Smartphone from Assurance Wireless or a basic phone, you must not waste time.

Aside from upgrading to a new smartphone provided by Assurance Wireless, you may also take advantage of their BYO or bring your own phone. You can do this as long as the phone you have is supported by Assurance Wireless.

And to find out more about Assurance Wireless phones and their services, the best way to do so is to contact the carrier by phone, mail, or email. Activating a new phone can also be done by talking to an agent or through the Assurance Wireless site.